We currently deliver online orders within Australia.
Standard shipping is $5.95, with free standard shipping on orders of $75 or more.
Outside Australia? Visit our Stockists page to find a My Vibe retail partner near you. Range and availability vary by retailer.
Once your order has been dispatched, we’ll email you the tracking details. Follow the link in that email to check your delivery’s progress.
If you need help with your delivery, contact us at myvibe@toynetworksinternational.com with your order number.
For orders placed through myvibemystyle.com, you can request a change-of-mind return within 30 days of receiving your order.
Kits must be unopened, unused and complete, with their original packaging. Opened or assembled kits aren’t eligible for change-of-mind returns.
Email myvibe@toynetworksinternational.com with your order number before returning anything. We’ll provide the correct return address and instructions.
You’re responsible for return postage for change-of-mind returns. Original delivery charges aren’t refundable for these returns.
Once we receive and check your return, we’ll refund eligible items to the original payment method.
If your item arrives damaged, has a fault, is missing a component or isn’t what you ordered, contact myvibe@toynetworksinternational.com with your order number or other proof of purchase and a description of the problem. Please include photos where possible to help us assess it.
We’ll work with you to arrange the appropriate solution. Depending on the issue, we may be able to help without requiring the whole kit to be returned.
For a major failure under Australian Consumer Law, you can choose a refund or replacement. For a minor failure, we can provide a free repair or fix within a reasonable time. If we cannot resolve a minor failure within a reasonable time, you may be entitled to further remedies.
If a return is needed and a fault covered by Australian Consumer Law is confirmed, we’ll cover reasonable return postage costs. If you pay postage initially, keep your receipt so we can reimburse you.
Original packaging isn’t required for a faulty-product claim. The unopened-kit condition and 30-day change-of-mind period do not restrict your rights under Australian Consumer Law.
If you purchased My Vibe from a retail partner, please contact that retailer first with your proof of purchase. They can assist with your purchase and explain their return arrangements.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. These rights also apply to sale items.
Depending on the circumstances, you may also be entitled to compensation for reasonably foreseeable loss or damage caused by a failure to meet a consumer guarantee.
Nothing in this policy excludes or limits your rights under Australian Consumer Law.